Order confirmations are sent out via email within 15-30 minutes of when your order has been received.
Within the email, you will have all the detail needed to track your order.
If you have not received a confirmation email please:
1. Check you spam folder
2. Login in to your account to ensure your order was placed.
Please note it could take up to 48 hours before your order status changes.
TRACKING YOUR ORDER
You are able to track the status of your order by going to our TRACK YOUR ORDER page and entering your order number and email address.
- You may view the status of your order by logging into your Forever 21 account and clicking on Past Orders. Check your order status with your order number and email address.
- Click on Track Order at the footer of the page. Make sure to have order # and email address available.
- Confirmations are sent via email within 30 minutes when
- Your order has been received or
- Your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter.
- Select Forever21.com as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
- Please allow 24 to 48 hours for your order status to change.